Becoming a client:
People
- Who is my main point of contact?
- How can I contact them?
- What do I do if I have a complaint?
- I'd like to become a client. How do I do this?
Who is my main point of contact?
It is unlikely that one person will deal with all your work. We have ten client service departments with a very broad range of experience and expertise. The key to looking after you and/or your business successfully is to ensure that we make available to you the full range of our services. To do this it is important that you have one main point of contact to get to know you and to understand your needs.
Your main point of contact may or may not be a partner. It all depends on the complexity of your affairs. If, for example, you only require an annual tax return compliance service and your affairs are relatively simple, your main contact may be one of our personal tax managers or seniors. If they are more complex then it is likely that one of our partners is your main contact.
For every client, however, no matter what the degree of complexity, a nominated or chosen partner is ultimately responsible whether or not that partner is the main contact.
How can I contact them?
You can contact them by telephone, email, fax or letter - whichever is most convenient for you. We find email is very effective but sometimes there is simply no substitute to picking up the phone!
You should also be aware that we have some services available online in our Order online section and we plan to expand the range in the future.
What do I do if I have a complaint?
We have a Client pledge which outlines the complaint process (although we hope you never need to use it!).
I'd like to become a client. How do I do this?
Fantastic! Click here to arrange a no-obligation meeting.
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Where next?
Within Becoming a client...
Within Clients…
Within About us…
General...
